Stuck, lost or just curious? Most answers are below. If yours isn’t, get in touch and we’ll sort it.

Getting started

Where do I start?

Play First Steps, the tutorial. It teaches the basics: boost, jump, flip, air roll, driving up the walls and meeting the ball in the air. Then take the pitch to yourself in Free Play, or try the practice drills for shooting, saves and air shots.

Do I need to sign in?

No. The whole game plays offline against bots, with no sign-in. After your first finished match the game quietly sets up a cloud save so your progress is kept safe. It uses a random player ID, never your name or email address, and you can switch it off in Settings › Account.

What can I play?

1v1, 2v2 and 3v3 against PARK, CLUB or PRO bots.
Custom Match, up to 4v4, with house rules and day, sunset or night kick-offs.
The career: a league table, weekly fixtures against rival clubs and playoffs for the title. After that, an offline ranked ladder, one division at a time.
Match variants: Homing, Power-ups and Ice Puck.

How does a match work?

A standard match lasts 3:00 and the clock counts down. Most goals at full time wins. A draw goes to overtime, and the next goal wins it.

Controls and gamepads

Can I change the touch controls?

Yes. There are five touch layouts to start from: STANDARD, PRO, CLAW, CASUAL and CLASSIC STICK. Pick one in Settings › Controls › Layout. The same page has HANDED (a left-handed mirror of the whole layout), BUTTON SIZE and OPACITY.

Can I move the buttons myself?

Yes. During a match, pause and choose Controls › Layout › EDIT LAYOUT. Drag a button to move it and pinch to resize it. TEST lets you try the layout before you save it, and your layout saves to one of three CUSTOM slots. COPY CODE and PASTE CODE let you share a layout with a mate.

Where are the air-roll buttons?

The PRO layout has ROLL L and ROLL R beside BOOST. Hold one to turn in the air and land on your wheels. On the ground they powerslide. Every other layout can add them from the layout editor.

Can I play with a gamepad?

Yes: matches and menus both work with one. Connect your controller to your iPhone or iPad and BonnetBall shows a message when it’s ready. The default buttons:

Action	Gamepad
Steer	Left stick
Accelerate / reverse	Right trigger / left trigger
Jump (tap again to double-jump or flip)	Bottom face button
Boost	Right face button
Powerslide and air roll	Left face button; left and right bumpers roll left and right
Ball focus	Top face button
Look around	Right stick
Pause	Start

Purchases

BonnetBall has two optional, one-off purchases: Remove Ads and a Premium Pass for each season. Nothing you buy affects a match, and nothing you buy is random. Payments are handled by Apple, so we can’t see your card details and we can’t issue refunds ourselves.

My purchase is missing

Sorry about that. Purchases belong to your Apple ID, so they come back on any iPhone or iPad signed in to the same Apple ID.

Make sure you’re online.
Open BonnetBall and go to Settings › Purchases & Privacy.
Tap RESTORE PURCHASES.

Still not there? Check that the App Store on this device is signed in to the Apple ID you used to buy it (iPhone Settings › your name › Media & Purchases). A purchase that is still waiting for approval unlocks once the App Store completes it. If it still doesn’t work, email us with your PLAYER ID, what you bought and roughly when.

I bought Remove Ads or the pass, but I still see ads

Remove Ads switches off the automatic ads between matches for good. The optional ▶ AD buttons (for example XP ×2) stay, and only play if you tap them.
The Premium Pass switches off automatic ads until its season ends (the date is on the pass). After that, automatic ads come back unless you own Remove Ads or the new season’s pass.

If you see an automatic ad when you shouldn’t, go to Settings › Purchases & Privacy, tap RESTORE PURCHASES while online, and email us with your PLAYER ID if it happens again.

Can I have a refund?

Refunds are Apple’s call, not ours. Ask at reportaproblem.apple.com: sign in with the Apple ID you used, find BonnetBall and choose “Request a refund”.

If Apple refunds the Premium Pass, rewards you already claimed stay yours, the premium tiers you hadn’t claimed lock again, and automatic ads come back. If Apple refunds Remove Ads, automatic ads come back.

Moving to a new phone

I’ve got a new phone, or I lost or reset mine

Your progress can come back if your account was linked:

Game Center: sign in to Game Center with the same Apple ID on the new phone (iPhone Settings › Game Center), then install BonnetBall and open it. Your progress downloads by itself.
Sign in with Apple, if you linked it: open Settings › Account › SIGN IN WITH APPLE on the new phone.
You still have the old phone: on the new phone choose MOVE PROGRESS FROM ANOTHER PHONE. Then, on the old phone, choose ENTER CODE FROM NEW PHONE and type the code.

Purchases come back separately with RESTORE PURCHASES (Settings › Purchases & Privacy), on the same Apple ID.

If the account was never linked and the old phone is gone, we’re very sorry: the progress was only on that phone and can’t be recovered. The Account page shows “ONLY ON THIS PHONE” while that’s the case, so you can link it before it matters.

I picked the wrong progress

When the game asks you to choose between the cloud copy and this phone’s copy, it keeps the other one for 30 days. To undo your choice, open Settings › Account and tap RESTORE PREVIOUS PROGRESS. If the button isn’t there, the 30 days have passed or the other copy was never on this phone. Email us with your PLAYER ID and roughly when you chose, and we’ll check what we can.

Playing offline

Every mode plays offline against bots. A few things need a connection now and then:

Cloud save syncs when you’re online. The Account page shows OFFLINE until then, and your progress is kept on the phone in the meantime.
Buying and restoring purchases go through the App Store, so you need to be online.
Seasons: the game checks the real date online now and then, so seasons change at the same moment for everyone. If it says CONNECT TO CONFIRM SEASON, connect to the internet and go back to the hub. Rewards you’ve claimed always stay yours, and earned tiers from past seasons stay claimable for ever.
If it says UPDATE BONNETBALL TO KEEP SYNCING, your progress is safe. A newer version is out, or has been used on another of your devices. Update BonnetBall from the App Store and syncing carries on from there.

Ads and privacy options

Ads never appear on the day you install the game or before you have completed six matches. After that, an automatic ad may appear when you leave the results screen after every second completed match, never during play. Ads are not personalised, we allow only ads that Google rates PG or milder (suitable for most audiences with parental guidance), and we block ads for gambling, casino-style games, dating and alcohol.

Privacy options

Settings › Purchases & Privacy shows PRIVACY OPTIONS whenever the ad provider’s privacy tool needs to offer them. The full detail is in our privacy policy.

I saw an ad that seemed wrong for the game

Thank you for telling us, and sorry you saw it. Tap REPORT AN AD in Settings › Purchases & Privacy, or email us, with:

a screenshot of the ad, if you have one;
roughly when you saw it;
the advertiser or app name shown in the ad.

We block unsuitable ads and advertisers as soon as we can. If you’re younger, tell a grown-up you trust too.

Your data and your account

Can I see what you keep about me?

Yes. Settings › Account › DOWNLOAD MY DATA gives you a copy of your game profile (your progress, stats, items and match history) straight away. For anything else we keep, such as your synced settings and purchase record, or if you no longer have the game, email us with your PLAYER ID.

How do I delete my account?

In the game: Settings › Account › DELETE ACCOUNT & CLOUD DATA. It removes your cloud account and the progress stored with it, and if you’re offline it finishes the next time you’re online. Purchases aren’t removed: they belong to your Apple ID and come back with RESTORE PURCHASES.

No longer have the game? Use our delete your account page and we’ll do it within 30 days.

Contact support

Email [email protected]. Tell us your PLAYER ID (Settings › Account): it’s short, and you can tap it to copy it. It’s all we need to find your account.

Never send passwords, receipts or card details. We’ll never ask for your Apple ID password, a receipt, an order number, bank details, your address, your real name, your date of birth or a photo. Keep your PLAYER ID to yourself, too: only send it to us.

Reporting a bug or a crash

Tell us:

your PLAYER ID;
the app version (iPhone Settings › General › iPhone Storage › BonnetBall, or the App Store page);
your phone or tablet model and its software version;
what happened, what you expected, and roughly when.

Thanks for playing.